Empathetic communication: The key to unlocking productivity and results

Discover proven strategies to revitalize your workforce, explore our new HR Evolution Continuum and Storytelling Culture Pathway guides, diagnose organizational challenges, and learn practical steps to boost engagement and productivity.


Melissa Adams

Chief People & Performance Officer


In the world of HR and L&D, it’s been a turbulent and difficult last few years. Between an unpredictable economy, budget cuts, low morale, and employee and exec burnout — your workforce engagement is probably not where you need it to be, and your culture is probably suffering. Recent Gallup research suggests that workforce engagement is the lowest it has been in a decade.

But amidst these challenges lies a pathway, a framework, that can guide you on where to start when it comes to fixing employee engagement, morale, and eventually — productivity.

While every organization is unique, we will share a practical and proven framework to help you diagnose where you are in terms of HR effectiveness that reveals gaps between where you are and where you need to go.

What you’ll learn
Join Chief People & Performance Officer (CPPO), Melissa Adams, in a fireside chat-style webinar as she explores strategies to reinvigorate your workforce. Interviewed by Chief Customer Officer (CCO) Becky Bausman, we will cover:

  • The HR Maturity Scale and how to diagnose your organizational challenges
  • How to gain insights into your organization’s current HR effectiveness
  • Practical steps to cultivate a high-performing workforce
  • How to foster a culture that drives productivity
  • How to address employee productivity-stealers like change, fear, and the unknown
  • How storytelling and empathy — believe it or not — are the secrets to unlocking employee productivity and results

This webinar is for

  • HR leaders
  • Change management and internal communications teams
  • Anyone who leads a department with low morale
  • Anyone who wants to improve employee productivity


Melissa Adams, Chief People & Performance Officer

Becky Bausman, Chief Customer Officer

This 45-minute fireside chat is followed a 15-minute Q&A.

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