Learner support

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Training and workshops FAQs

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Absolutely. Team training is our sweet spot. In fact, we’ve seen the Duarte Method™ have a huge impact in enterprise training initiatives that align entire functions — such as sales and marketing — around a common way of working that improves collaboration, increases productivity, and speeds time to results. We’ll work with you to create a learning plan that fits your unique organizational needs. Send us a note to get started!
Our workshops vary in length depending on the learning objectives they’re designed to achieve. The most popular workshops are our full-day in-person or two-day live online offerings that bring learners along an interactive and immersive learning journey that leaves them transformed in the end. To start building power skills, explore these workshops to see which will work best for you or your team. Can’t commit to a full day of training? Let us know — we can talk you through our other offerings that will better fit what your team needs to learn in the time they have.
Yes. Both our public and corporate workshops have the same curriculum, but our corporate workshops can be adapted to your organization’s specific learning goals. When you purchase a corporate workshop, a Duarte facilitator will host a pre-consultation call to better understand your team’s working dynamics and learning needs and answer your questions. This will help our facilitator better prepare for your session and give you a better sense of what you can expect from the experience. Public workshops are purchased on an individual basis and have learners attending from many different companies. Those sessions are based on our standard curriculum, with no customization. Still have questions? Schedule a meeting and we can talk further about how Duarte can support your team’s transformational learning journey.
Yes. But we primarily offer in-person training to teams and organizations who have purchased a corporate workshop. Those private corporate workshops are typically hosted at the customer’s location to create a more intimate learning environment that builds skills while bonding the team together. We currently have limited in-person public workshops. Most of our workshops (whether corporate or public) take place in a live online, instructor-led format via an online collaboration platform, such as Zoom, WebEx, Teams, etc. But they’re not your average online meeting – they’re way more engaging, interactive, and fun! In fact, learners are blown away by how fast the time flies and how much they enjoy our live online training. We also offer some of our best-selling courses in a self-paced on-demand learning format that’s equally engaging and effective. Please contact us with your in-person training requests. Our facilitators would love to work with your team!
You bet! We accept credit card payment for seats in any public workshop or on-demand course purchased from our website. Was there a particular training you had in mind? Explore our product catalog to find the training that’s right for you.
We get it — schedules change. We don’t offer cancellations if you’ve purchased a seat in a public workshop. But we’re happy to extend a one-time transfer of your purchase to a different workshop in the same calendar year. Or you can transfer your current seat to a new participant. Reach out to a Training Concierge to get the process started.
We don’t offer cancellations or refunds after you’ve purchased an on-demand course. If you have concerns about the course or questions once you’ve accessed the content, you can send a message to our Training Concierge to get the process started.
Our offerings are built to transform the way people communicate, and we want every learner to receive that benefit. So, we devote significant time, resources, and internal education to make our Academy offerings inclusive and equitable, including moving toward adherence to WCAG 2.1 A and AA standards. You can read our current accessibility statement here. Creating accessible learning is a commitment we take seriously to ensure all learners get the best experience possible. If you or your team requires accessible accommodations, please contact our Training Concierge for assistance.