2020 research report

Transformative soft skills and training to build the teams of tomorrow

Topics covered
What you'll learn
Our newest research report showed people overwhelmingly rated adaptability as the top soft skill needed in 2020. And it’s clear why. 2020 demanded that we move swiftly to change direction and withstand high levels of uncertainty.

Our goal with this report was to learn how the role of communication has changed to meet the demands of the times, and how other training leaders are navigating this new terrain.

We weren’t surprised to discover that 68% of survey respondents said communication skills are even more important since the COVID–19 pandemic, and that soft skills are very important to the daily performance of organizations.

Organizational health depends on the effectiveness of each role. Satisfying the soft skills demands of today and tomorrow will help fulfill individual career goals and ensure team and ultimately organizational success.
  • The top soft skills of 2020
  • COVID-19 impacts & business responses
  • Leadership & virtual communication skills
  • The future of training and professional development

Download the 2020 research report