You know listening matters. But do you have techniques to help you listen the right way at the right time? That’s the power of Adaptive Listening™.
Adaptive Listening™ has the power to improve relationships and the bottom line.
On an individual level, Adaptive Listening™ can increase your ability to influence direct reports, colleagues, leaders, and customers
Adaptive Listening™ can help teams foster trust and build empathetic connections
At the organizational level, Adaptive Listening™ can improve psychological safety, employee satisfaction, engagement, and retention
Adaptive Listening™ can also improve communication barriers, thereby boosting productivity and increasing revenue
Transform the way you work
Adaptive Listening™ is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening – one that teaches readers how to process and respond in a way that meets the speaker’s goals during an interaction.
Researched and tested exclusively in the work setting, Adaptive Listening™ helps readers up-level the under-trained side of communication in a way that moves beyond active listening. Whether listening to direct reports, peers, managers, customers, or stakeholders, both emerging and established leaders will build more awareness about their own listening style and the impact it has on workplace culture. Adaptive Listening™ includes effective and easy-to-remember techniques that reduce ambiguity and tension amidst the realities of a hectic workday.
Adaptive Listening™ includes four listening styles and four listening goals. These styles and goals map to each other: Support, Advance, Immerse, and Discern and form the acronym S.A.I.D because, as a listener, you’ll be listening to what’s said (and even what’s not said).
Meet the authors
Senior Director, Communication Services
Content Director, Executive Speaker Coach
Learn more with these free resources
Guides and tools
Adaptive Listening™ workshop overview
Uncover a better way to listen that goes beyond active listening and paying attention. Learn about the way you prefer to listen, and adapt to meet the needs of others.
How Adaptive Listening™ can bring more empathy & compassion to your work
Communication is a two-way street, and empathetic communication can only happen if both parties participate.
Focus your Listening Lens™: What prevents me from being an empathetic listener?
Are you struggling to be an empathetic listener? Discover practical tips to enhance your listening skills and connect more deeply with others.