If there’s one lesson the past year of change leadership consulting has shouted at me, it’s that we all need to ask more, better questions. Thomas Friedman, in the most useful book on modern change that I read this past year, asserted that point plainly: “In the 21st century, knowing all the answers won’t distinguish […] continue reading
Some of the most challenging talks I have to give are the ones delivered to my own staff. It’s one thing to speak to a crowd that has paid for a ticket to hear you talk. It’s another to try to inspire an audience that’s required to be there, whether they want to be or […] continue reading
Data drives decision-making across every industry. Should we hire another salesperson? You check the data. Should we change global freight carriers? You check the data. Should we acquire another software company? You sure as h*ll better check the data. Understanding data is no longer novel in organizations, it’s expected. A range of decisions from tactical […] continue reading
“Thank you” was probably etched into your brain early in life, alongside its trusty compatriot—the “magic word”—“please.” In English, “thank you” comes from the word “think” and it originally meant something along the lines of “I will think about what you did for me.” It has become colloquial—part of the beginner’s guide to politeness. But […] continue reading
