Terms and Conditions of Use
Agreement to Terms and Conditions
Use of the Site and Services
This Site and the services and/or products offered on this Site are intended for the individual use of customers of Duarte. Unless you have entered into a separate License Agreement with Duarte, the products and/or services are not for release in corporate systems or re-packaged for re-sale or distribution as a group or sub-groups. They are not to be shared on websites or blogs or through other media channels.
All materials, including but not limited to images, text, diagrams, workshops, videos, tangible and intangible products, and the organization and presentation of these materials on this Site are the property of Duarte and may be protected by intellectual property laws, including but not limited to U.S. and international laws governing copyright, trademark, trade name, domain names, etc. Unless you have entered into a separate License Agreement with Duarte, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, or in any way exploit, any of the materials found on this Site or in Duarte workshops, in whole or in part. Making, reproducing or distributing copyrighted or other protected materials without prior authorization will be considered illegal use, and Duarte reserves the right to defend our works against such use, including but not limited to prosecution by law.
Duarte services and materials are not available to competitors of Duarte. Determination of whether you are a “competitor” is solely per Duarte’s discretion and access to services and any licenses will be denied on this basis.
Duarte materials are proprietary. If you wish to use Duarte materials other than for personal use on a limited basis, you must request permission to do so which will be reviewed on a case-by-case basis. Please specify if this is a request from outside the United States of America, the intended use, the specific materials requested and your contact and company information. All requests shall be determined at Duarte’s sole discretion and may or may not be granted.
Contact Duarte at firstname.lastname@example.org for Multi-User licenses and other opportunities to purchase and use Duarte copyrighted materials.
Limitations of Liability
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
- INFORMATION WE COLLECT: what it is
Under this Policy, information that could be used to identify or contact you is considered “Personal Information”. The type of information we collect from you is either information: (i) you provide to us, or (ii) it is collected automatically. You may provide information to us that is specific to you (personal information) including your first and last name, contact information, email address, Username, physical address and/or payment information which come directly to us or go to our third party payment processors.
- INFORMATION WE COLLECT: why we collect it
We may use your information, including your Personal Information, for the following purposes:
- To improve our site and for research and analytical purposes in either an aggregated or individual user basis
- To provide services (communication, response to inquiries, troubleshooting problems, processing orders, customer service purposes)
- To respond to subscriptions if you sign up to any of our mailing lists (Promotions, Resources, Surveys and Newsletter). Note: you are not automatically signed up and if you do sign up you will receive relevant marketing emails about our upcoming public workshops and special deals. Of course, you have the right and option to opt-out at any time. These subscription lists are managed by HubSpot and the minimum amount of Personal Information is collected for the purposes listed above
- Finally, we may use your information if it is necessary to protect our own rights and interest to resolve disputes, enforce our Terms and to respond to legal requests
- INFORMATION WE COLLECT: how we use it
We use the information that we collect in a variety of ways to provide services and operate our business, including the following:
We use the information to operate, maintain, enhance and provide all features of our business, to provide workshops and e-courses, to respond to comments and questions and to provide support to users of the services and information that you request.
We use the information to understand and analyze trends in those who visit or use our services, to improve the services we offer, and to develop new products, features, and functionality. Should any of these purposes require Duarte to process any personal information, then the data is only and will only be used in anonymized or aggregated form.
We may use a visitor’s or user’s email address or other information to contact that person (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or (ii) with updates on promotions and events, relating to products and services offered by us. You have the ability to opt-out of receiving any promotional communications as described below under “Your Choices.”
Cookies and Tracking Technologies
We use automatically collected information and other information collected through cookies and similar technologies to distinguish between users. This allows us to use this data to improve our site. Specifically, we use this information to (i) somewhat personalize our site, remembering a visitor’s information so that it will not have to be re-entered during a visit or on subsequent visits; (ii) provide customized content, and information; (iii) monitor and analyze the effectiveness of our marketing activities; (iv) monitor aggregate site usage metrics (such as total number of visitors and pages viewed); and (v) track your entries, submissions, and status in any promotions or other activities on the site.
- Disclosure of Information
Except as described in this Policy, we will not intentionally disclose the Personal Information (including any aggregated or individual data or client data) that we collect or store to third parties without the consent of the applicable user or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
other services for us. These third parties may have access to, or process Personal Information as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information. We use HubSpot to collect user information via forms and email communications sign ups. We also use third party technologies for individuals to sign up for workshops and e-courses, these are Thought Industries and HotJar, Thrive Themes and RegFox/Webconnex through WePay. Additionally, we use Salesforce.com to manage sales and account information and Mavenlink to maintain project and project contact data. You can refer to any of these third-party services for their privacy policies.
Nonpersonally Identifiable Information
We may make certain automatically-collected, aggregated, or otherwise nonpersonally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) business or marketing purposes; or (iii) to assist such parties in understanding our visitor’s usage patterns for certain programs, content, services, and/or functionality offered by Duarte through our website.
Law Enforcement, Legal Process and Compliance
We may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose Personal Information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Duarte and its services, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
Change of Ownership
- Your Choices
Access, Correction, Deletion
We use a third party data processor, HubSpot. The email address you submit are not stored within our site database, but in HubSpot until they request removal from us. You have the right to request removal, and can do this by unsubscribing using the unsubscribe links in the emails we send or by requesting removal via email by contacting email@example.com. Please let us know if you wish to correct or delete your information.
You may opt out from the collection of navigation information about your visit to our site by Google Analytics by using the Google Analytics Opt-out feature.
Opting out from Marketing Communications and Newsletters
- Your California Privacy Rights
We will not share any Personal Information or Personal Data with third-parties for their direct marketing purposes to the extent prohibited by California law. If our practices change, we will do so in accordance with applicable laws and will notify you in advance.
- Minors and Children’s Privacy
Protecting the privacy of young children is especially important. Our services are not directed to children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18 without obtaining parental consent. If you are under 18 years of age, then please do not sign up for anything on our website at any time or in any manner. If we learn that Personal Data has been collected from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has provided personal information or believe we have gathered personal information, then you may alert us at firstname.lastname@example.org and request that we delete that child’s Personal Information from our systems.
- Data Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Information and Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example; firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymize Personal Data.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.
If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
- Data Retention
We only retain the Personal Data collected from a visitor for as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law.
- Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
- Data Controller and Data Processor
The data controller of this website is: Duarte Communications dba Duarte, Inc., a California corporation. Our offices are at 3200 Coronado Dr. Santa Clara, CA 95054.
Our data protection officer is Mike Pastor and can be reached at email@example.com.
- Changes and Updates to this Policy
- How to Contact Us
Please contact us with any questions or comments about this Policy, your Personal Data, our use and disclosure practices, or your consent choices by email at firstname.lastname@example.org.
The complete rules and regulations relating to surveys are posted at https://www.duarte.com/sweepstakes-terms-and-conditions/. If you have any questions please contact Duarte Research Analyst: Hayley Hawthorne, PhD at Hayley@Duarte.com.
Research Report Surveys
Internal research survey participants agree to share answers to any completed questions with Duarte, Inc. The survey questions will be about your opinions, reactions, and behaviors surrounding communication, presentations, and other soft skills. Surveys may include questions about current practices and demographic data. We publish aggregated, summary survey results in report(s), book(s), our blog, and/or other marketing materials. All actual data from our surveys is kept confidential and no identifying or private data will be shared publicly. Participants who provide their email at the end of a survey consent to receiving additional marketing messaging from Duarte, Inc. If completion of a survey includes entry into a sweepstakes or giveaway, participants consent to providing their email in exchange for entry and receiving future marketing messaging from Duarte, Inc. No purchase is necessary to enter sweepstakes or giveaways, and they are only open to legal residents of the 50 United States, 18 years of age or older.
We are interested in the feedback of our clients and use surveys to help us assess, improve, and communicate the value of our trainings and services. Your participation in surveys is voluntary and you may withdraw anytime without penalty. Survey questions will be about your reaction to, and engagement with, our services, what you gained from our service(s), how you foresee you will apply what you learned from your experience(s), and what you predict the impact and results will be. By taking this survey, you agree to participate in this research and share your answers to the questions that follow with Duarte, Inc. Additionally, if you took our training on behalf of your employer, the data will be shared with them. The aggregate data from this survey will be also used periodically by Duarte, Inc. in public-facing communication and reporting, but all actual data will be kept confidential and no identifying information will ever be made public (except for optional testimonials you may agree to voluntarily provide). At the end of our surveys, we ask if you would like to share your email address in order to receive our newsletter or to be contacted for future research opportunities. We do not sell your data or email contact information to any third parties. Also, we will keep your information confidential and protected in a password-protected electronic format.
Internal / Employee Surveys
We are interested in the feedback of our employees to help us assess, improve, and communicate the value of the employee and client experience. Participation in our surveys is voluntary and employees may withdraw anytime without penalty. Internal employee survey questions include pulse questions, questions about experience and expectations, needs, wants, and more. If any internal survey expands this scope, details will be included at the start of that survey. By taking our surveys, you agree to participate in Duarte’s internal research and share your answers to the questions that follow with Duarte, Inc. All data will be kept internal and no identifying information will be made public or shared in our internal reports that we share company-wide. We do not sell your data or email contact information to any 3rd parties. The internal raw and aggregated data may be reviewed by leadership, human resources, and our research lead. Also, we will keep your information confidential and protected in a password-protected electronic format.
Linked Web Sites
Our Commitment to Data Security
To prevent any unauthorized access or disclosure, maintain data accuracy, and to ensure the correct use of personal information, we have instituted policies and procedures, including the use of encryption and security software SSL (Secure Socket Layer) and strong security methods, to safeguard and secure any information we may collect from you. We do not sell, share or otherwise disclose your personal information with any third parties other than that which is required solely to process your transaction. We will not disclose your personal information to any State institutions or authorities except as required by law.
How To Access or Correct Your Information
Visitors to this site may access personal or contact information that we may maintain about them. In order to obtain this personal or contact information or find out if we hold any information about you, please e-mail us at email@example.com. Visitors to this site may correct any personal or contact information that we may maintain about them that is inaccurate. To request a correction, please e-mail us at firstname.lastname@example.org.
Pricing and billing
Payment for products and/or services is due upon purchase. Prices may be subject to change. Duarte does not offer a price guarantee. You agree to pay for what you select at the price displayed at the time you place your order, plus applicable shipping/handling charges and any applicable taxes that Duarte is legally obligated to collect. Prices do not include the costs for the download of services. Such costs including, but not limited to, internet charges are the direct responsibility of the customer.
Discount codes are not transferable. Duarte, in its sole discretion, reserves the right to decline to apply a discount code at any time, for any reason whatsoever.
Duarte accepts MasterCard, Visa, American Express and Discover.
Unsolicited Idea Submission Policy
Duarte, Inc. (“Duarte”) or our employees do not accept or consider unsolicited ideas, including ideas for new or improved services or products, enhancements, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, creative artwork, suggestions or other works (“submissions”) in any form to Duarte or our employees. The purpose of this policy is to avoid potential misunderstandings or disputes if Duarte work might seem similar to ideas submitted to us. If you still send us ideas even though we have asked you not to, the following terms shall apply to your submissions.
Terms of Idea Submissions
In sending Duarte any Submissions, you agree that: (1) the submission and its contents automatically become the property of Duarte, without any compensation to you; (2) Duarte may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for Duarte to review the submission; and (4) there is no obligation to keep any submissions confidential.
We do welcome your feedback regarding our services. If you want to send us your feedback, and we hope you do, you can reach us at email@example.com. Please provide only specific feedback on our existing products and services. This information will be used by Duarte in an unrestricted manner to help us help you.
© 2021 Duarte Press, LLC. All rights reserved.
Last update: August 18, 2021