Adaptive Listening Audience Business Communication Culture Delivery Learning & Development Power Skills Strategy Tips

Good Listening Is More Than Simply Paying Attention

Paying Attention Is Not Listening

“We have two ears and one mouth so that we can listen twice as much as we speak.” – Epictetus “The quieter you become, the more you can hear.” – Ram Dass “Listen more than you talk. Nobody learned anything by hearing themselves speak.” – Richard Branson Most of us are very familiar with these […] continue reading

Business Communication Delivery Leadership Strategy

5 Ways to Motivate Your Team With Empathy and Authority


A crisis pressure-tests leadership and culture. Many new values are formed under the strain, and employees gain new perspectives on their organization and its leadership. Communication is the key to keeping them motivated and productive in a season of enormous distraction. The COVID-19 pandemic isn’t my first financial crisis. No matter how well you run […] continue reading

Business Communication Leadership Strategy

Good Leadership Is About Communicating “Why”

Good Leadership Is About Communicating Why

In an ongoing crisis, clear communication is more important and more difficult than when things seem normal. Employees and customers are hungry for information, so we’re tempted to pull together presentations and communicate with urgency instead of with careful planning. At my company, we rework thousands of talks each year for large brands and high-powered […] continue reading

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3 Keys to Equitable and Inclusive Hybrid Meetings

HybridWebinar Equity

Recently, I met a friend for coffee and upon arrival noticed he was rocking an Airpod, but only in his left ear. He greeted me and we began our conversation. Yet, I found it odd considering he’s not usually a solo-Airpod-in-public guy. So, I asked him about it. “Oh, I’m in a meeting,” he informed […] continue reading

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