Business Communication Delivery Leadership Strategy

5 Ways to Motivate Your Team With Empathy and Authority


A crisis pressure-tests leadership and culture. Many new values are formed under the strain, and employees gain new perspectives on their organization and its leadership. Communication is the key to keeping them motivated and productive in a season of enormous distraction. The COVID-19 pandemic isn’t my first financial crisis. No matter how well you run […] continue reading

Business Communication Leadership Strategy

Good Leadership Is About Communicating “Why”

Good Leadership Is About Communicating Why

In an ongoing crisis, clear communication is more important and more difficult than when things seem normal. Employees and customers are hungry for information, so we’re tempted to pull together presentations and communicate with urgency instead of with careful planning. At my company, we rework thousands of talks each year for large brands and high-powered […] continue reading