The fine print, in plain English, in a font size you can read.

If you haven’t chosen a workshop yet, please take a moment to read the information below. We want to avoid a hassle as much as you do. If you’ve already registered and had a change in plans, don’t fret yet. Just read below, or contact help@duarteacademy.com.

Instructor-led Workshops

Cancellations 31+ Days Prior
You may cancel your attendance at any instructor-led workshop 31+ days before the workshop date, with a full refund. If you are unable to attend an instructor-led workshop for any reason, please contact help@duarteacademy.com.

Cancellations 3-30 Days Prior
The bad news: Refunds will not be given for cancellations within 30 days of any instructor-led workshop, under any circumstance. The good news: A SUBSTITUTION of one attendee for another is allowed, but you’ve gotta let us know at least 3 business days before the workshop date. If you’d like to send a substitute in your place, please contact help@duarteacademy.com.

CANCELLATIONS 0-3 DAYS PRIOR
If you fail to attend a workshop without notifying help@duarteacademy.com of your cancellation, you will forfeit the cost of your seat. If you fail to alert Duarte that you will be sending a substitute to take your place, we won’t be mad, we’ll just be really, really disappointed.

REFUNDS
Pretty simple. A full cash refund will be applied to the account you used to originally purchase the workshop. Be aware, you will need to provide our support team with your credit/debit card information in order to activate the refund. For your protection, our system does not store that information.

eCourses

Sorry, Charlie. CANCELLATIONS AND REFUNDS for eCourses are not allowed after the purchase transaction has been completed.

Unforeseen Circumstances Or Event Cancellations

Duarte reserves the right to cancel within 1 week of a scheduled workshop.  In the event that Duarte needs to cancel, you will be refunded in full according to the refund policy above.