Please choose your instructor-led workshop and/or eLearning course carefully.
CANCELLATIONS 31+ DAYS PRIOR
Any instructor-led workshop can be cancelled 31+ days before the workshop date, with a full refund. If you are unable to attend an instructor-led workshop for any reason, and need to cancel, please contact firstname.lastname@example.org.
CANCELLATIONS 0-30 DAYS PRIOR
Cancellations of instructor-led workshops are not allowed under any circumstance. However, SUBSTITUTIONS of one attendee for another is allowed up to 3 days prior to the workshop date. If you are unable to attend an instructor-led workshop for any reason, and wish to substitute someone in your place, please contact email@example.com. Substitution on the day of the workshop, and up to two days before the workshop, is not allowed.
If you fail to attend a workshop without notifying firstname.lastname@example.org of your cancellation, you will forfeit the cost of your seat. If you fail to alert Duarte that you will be sending a substitute to take your place, we will be really upset with you.
A full cash refund will be applied to the account you used to originally purchase the workshop. You will need to provide our support team all of your credit/debit card information to activate the refund, since our system does not store credit/debit card information.
CANCELLATIONS AND REFUNDS for any eCourse is not allowed, after the purchase transaction has been complete.
UNFORESEEN CIRCUMSTANCES OR EVENT CANCELLATIONS
Duarte reserves the right to cancel within 1 week of a scheduled workshop. In the event that Duarte needs to cancel, you will be refunded in full, according to the refund policy, above.