Sooner or later everybody slips up and forgets to mute the conference call.
If you’re a remote employee—where every meeting is a call—the odds go up exponentially.
I’ll never forget the time our entire company heard me microwave my oatmeal. I had a particularly old microwave at the time, complete with hideous alien beeping noise. And it was pollen season, so it was a melody of sneezing and sniffling and beeping. All for lack of a pressed mute button.
But, besides remembering the mute button, working remotely can bring more pervasive challenges that may be more detrimental — to the call and to your credibility.
Having worked remotely for three years, I’ve learned many lessons the hard way.
All of those lessons boil down to one idea: People who don’t talk get forgotten. You have to be assertive and present. Have to. The tough part is figuring out how to be assertive and present. With that in mind, I’ve compiled five phrases you can use to assert yourself.
1. Scenario: Two people are talking at the same time
Solution: “I have one thing to add, but go ahead.”
This situation has always reminded me of a time during volleyball practice when the ball dropped because two teammates were being too polite. It can be awkward to jump in and talk over someone. But letting others know you have a point to add will help facilitate conversation. Subsequently you’ll find yourself being invited to speak rather than preparing for a noise battle over mic-turf.
2. Scenario: Verbalizing your non-verbals
Solution: “Let me make a note of that.”
In real life people can see you writing things down, smiling, nodding your head. When they can see that you are engaged, you can feel like a contributor even if you’ve technically been silent during the entire meeting. Stay silent as a remote employee? People will forget you were there at all. So, verbalize your non-verbals. Find ways to be present. Laugh out loud. Tell people you’re taking notes. Say little things like, “good point,” or even an audible “yes” rather than just nodding. It will feel forced at first (because it is) but it will help you.
3. Scenario: Considering the attendee list, you may not get a word in
Solution: “I read the agenda and have some thoughts I’d like to share.”
You’ll never get a word in if you wait your turn. When the meeting is first starting—when they’re checking to make sure you’re on the call—say something like this. Whoever is running the meeting will take note of it and make it a point to include you.
4. Scenario: You have extensive thoughts to share with attendees
Solution: “The last thing I’ll say is…”
If you have a lot of thoughts to share, it may be difficult for meeting attendees to know when you have reached at the end of your commentary. To help people follow along, conclude your commentary with phrases like, “The last thing I’ll say is…” or, “In summary…” This will help people keep track your feedback, and help you avoid the dead, awkward sound of people wondering if you have anything else to say.
5. Scenario: Rover is getting antsy and he needs to go out
Solution: “I’m out walking the dog.”
Okay, we’re cheating a little bit here. This isn’t anything to be said out loud; this is for updating your status on whatever chat technology you use. In an office you can look over and see someone grinding on a project. Your co-workers can’t see anything like that. So, let them know what you’re doing. Verbalize your space. Let them know if you’re out walking the dog, taking lunch, or working from Starbucks.
No matter what phrases you use, just remember that you have to be assertive and present. If you don’t, you’ll get left behind. It’s amazing how a few little phrases can help establish your presence and increase your credibility. Now go out and use them.
(And for the love of all that is good: mute your phone when using the microwave.)